Norfolk County is advising residents that they may experience longer-than-usual wait times when contacting ServiceNorfolk by phone, due to higher-than-normal call volumes.
The service disruption began on June 9 and will remain in effect until further notice.
County officials say the increased demand is currently impacting the ability of the customer service team to answer incoming calls in a timely manner.
As a result, residents attempting to reach ServiceNorfolk by phone may experience extended delays before speaking with a representative.
Officials are encouraging the public to consider using online services where possible, noting that digital options may provide faster access to information and support.
Norfolk County has thanked residents for their patience as staff work to manage the increased demand.
No timeline has been provided for when call volumes are expected to return to normal levels.
The county says updates will be provided if the situation changes.
